FAQ

My Order

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Please allow us 1-3 days to process your order, starting from the order confirmation date. Once we’ve shipped it,  Australian orders will arrive within 2-5 business days and New Zealand orders will arrive within 2-7 business days. International orders can take between 10-20 days.

Australia Post might experience some delays due to the impacts of COVID-19.  Whilst the majority of parcels are arriving on time, there are ongoing challenges presented by the pandemic that may impact your delivery.

If you would like more information, Australia Post provides regular updates:


https://auspost.com.au/about-us/news-media/important-updates

CAN I CANCEL MY ORDER?

If we’ve shipped your order we aren’t able to cancel it, so if you do wish to cancel, please contact us ASAP and we’ll see what we can do.

DO YOU SHIP WORLDWIDE?

Yes, we do. Please see our shipping page for more information and pricing.

WHERE IS MY ORDER?

Once your order has been shipped, we’ll send you an email to let you know and include a tracking link.

If you have any questions about your delivery or you need to update your details, please contact us.

WHAT IF I RECEIVE THE WRONG PRODUCT OR A PRODUCT IN POOR CONDITION?

We are committed to handling and packing your order with care, however, in the instance that something didn’t go to plan, please contact us and we’ll be glad to help you.

Returns and Exchanges

WHAT IS YOUR RETURN POLICY?

We accept returns under the following circumstances:

  • I received my order in poor condition

  • I ordered the wrong size

All products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed with any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect condition. For further information, please see our returns policy.

You have 14 days starting from the day of delivery of your order to proceed with an exchange or return.

Wear and Care

HOW DO I CARE FOR DOS CHICAS LOCAS JEWELLERY?

Our care instructions page will provide you with all the information you need to look after your jewellery.