Shipping & Returns
Dos Chicas Locas ships worldwide
Dos Chicas Locas ships all orders from Australia via Australia Post at a flat rate per order. All orders are sent from Sydney, Australia and are packed and dispatched within three business days of payment clearance, unless purchased as pre-order. All purchases made on weekends and public holidays will be processed on the following business day.
Once your order is shipped, you will receive a shipping confirmation. Please note all sales are final and no cancellation for any items will be accepted.
SHIPPING RATES & DELIVERY
FREE Standard shipping with tracking via Australia Post (2-5 Business days) if you spend $100 AUD or more.
$7.00 AUD Standard shipping with tracking via Australia Post (2-5 Business days)
$15.00 AUD for Express shipping with tracking via Australia Post (1-3 Business days)
Please note delivery to rural areas can take 4-6 business days from dispatch date.
FREE International Standard shipping via Australia Post (5-7 Business days) if you spend $100 AUD or more.
$7.00 AUD International Standard shipping with tracking via Australia Post (7-12 Business days)
$15.00 AUD International Express shipping (5-8 Business days)
REST OF WORLD
$25.00 AUD International Standard shipping with tracking via Australia Post (15-20 Business days)
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you once the items have been dispatched to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments with Australia post. You are also responsible for tracking the progress of your shipment and ensuring you collect your parcel from your local post office if an attempted delivery has failed. If you fail to collect your shipment and your order is returned to sender, you are liable for the re-shipment cost and no refunds will be issued.
PLEASE NOTE -
As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release you order from customs on arrival. Dos Chicas Locas will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you familiarise yourself with any import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products applicable to the destination of your package.
All sales are final at time of checkout. Dos Chicas Locas does not offer refunds or exchanges for change of mind. A exchange or refund will only be issued where an item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange. Earrings can not be exchanged or returned for hygiene purposes.
All pieces are quality checked prior to dispatch. For all faulty returns, Dos Chicas Locas will assess the fault and reserves the right to repair or replace the pieces. If the item is no longer in stock, an exchange for another item of equal value or full refund will be issued provided that all pieces or components of the original item are available for inspection.
A return for any faults will only be considered if you notify Dos Chicas Locas of any fault within 5 days of receipt and a return request has been officially lodged. The item must be sent immediately after the return is approved and a Authorization Number issued. A refund or replacement will no longer be considered for any faulty items received at Dos Chicas Locas’ location after 2 weeks of purchase.
We recommend using Registered Australia Post Express or Registered International Post with insurance to return items to Dos Chicas Locas and we advise you to take note of your tracking number. Dos Chicas Locas is not responsible or accountable for the loss of items being returned.
HOW TO MAKE A RETURN
firstname.lastname@example.org to request your Return Authorisation Number (RA) within 5 days of receiving your order.
Include in the email your customer order number, and which item(s) you would like to exchange/refund and the reasons for your return.
Once your refund/exchange has been approved, you will receive an email with your unique RA number and the return address.
Once your return is received, we will notify you by email and process your refund/exchange within 10 business days (please allow an additional 3 days for your refund to appear in your account).